1002 Privacy Policy — Malaysia User Data Protection

When you register and use the 1002 platform, we collect certain categories of information to ensure our services operate smoothly and securely. The information collected includes:

• Account Information: full name, email address, phone number, date of birth, and username you choose during registration;
• Device and browser information: device type, operating system, IP address, browser type, screen resolution, and unique device identifiers used for security and optimizing experience;
• Payment information: payment method details used (such as DuitNow or bank transfer) and transaction history in MYR — full card numbers are not stored on our servers;
• Usage Data: game session records, games played, active time, navigation clicks, and account actions to help us improve the platform;
• Cookies and Tracking Technologies: session data, language preferences, and information that helps us recognize you on repeat visits.

All data collection is conducted for legitimate purposes and does not exceed what is necessary to provide quality 1002 platform services to Malaysian users.

The information we collect is used exclusively for the following purposes and will not be used outside this scope without your consent:

• Creating and managing your user account while ensuring login security;
• Processing MYR deposits and withdrawals quickly and securely;
• Sending account-related notifications, security updates, and relevant promotional information — provided you have not unsubscribed;
• Identifying and preventing fraud, money laundering, and other illegal activities on the 1002 platform;
• Improving platform performance, personalizing user experience, and developing new features based on usage patterns;
• Complying with legal and regulatory obligations related to platform operations.

We take user data security very seriously. The 1002 platform implements multiple layers of technical and operational safeguards to keep your information secure at all times:

• All communications between your device and our servers are protected by industry-standard 256-bit SSL encryption;
• User passwords are stored in hashed form and are unreadable by anyone, including our staff;
• Sensitive payment information is processed through channels compliant with recognized security standards;
• Access to user data within our internal systems is restricted to authorized personnel only and logged for auditing purposes.

We retain user data as long as your account is active or as required for service, legal, or regulatory purposes. When data is no longer needed, it is securely deleted or anonymized. Although we take all reasonable measures, no digital security system is completely risk-free — so we encourage users to take personal security steps such as using strong passwords.

Access and Correction Rights

You have the right to request a copy of the personal information we hold about you at any time. If you find any information inaccurate or outdated, you can request corrections via your account support system or by contacting the 1002 support team directly.

Right to Deletion

You may request deletion of your account and personal data. Such requests will be processed in compliance with legal obligations that may require us to retain certain records for a minimum period. After that, your data will be fully erased from our systems.

Changes to Privacy Policy

1002 reserves the right to update this privacy policy from time to time to reflect changes in operational practices, legal requirements, or technology. You will be notified of significant updates via notifications in your account or registered email. Continued use of the platform after policy changes means you accept the updated version.

Contact Privacy Support

For any questions regarding privacy policies, data access requests, or concerns about how your information is handled, you can contact the 1002 customer support team through the in-platform chat system. Our support email is: [email protected]. We are committed to responding to all privacy-related inquiries promptly and in Malay.